Salesforce analysis for Payer capabilities

satya - 11/24/2025, 11:40:00 AM

SF Health Cloud for payers

  1. Pros and cons
  2. Total feature list (seems fairly extensive)
  3. Who is using it as a HC?
  4. What is the experience of payers? are they happy?
  5. What is the experience of Brokers?
  6. Which brokers are using it?
  7. Which providers are using it?
  8. What is the feedback from members, providers, groups?
  9. What are the horror stories?
  10. Where do they stand with respect to its competitors?
  11. when should an enterprise choose them?
  12. when should an enterprise not choose them?

satya - 11/24/2025, 4:13:58 PM

How do the HC object interact with other objects

  1. Common objects
  2. HC specific objects
  3. Client specific objects
  4. how do they interact and interplay